Skills & Competencies Self-starter who takes ownership and accountability. Able to work independently and remotely with minimal supervision. Quick learner, comfortable with guided but self-paced remote learning. Resilient under pressure, able to deliver results in demanding situations. Strong time management and prioritisation skills. Exceptional attention to detail. Excellent customer service skills – patient, empathetic, and genuinely willing to help. Strong written and verbal communication skills (clear telephone manner, professional email etiquette). Team player – positive, energetic, and collaborative. Flexible with working hours to cover shifts when needed Technical Skills & Experience Previous experience in a technical contact centre role, events industry, or using venue & event management software. Solid IT knowledge, with a passion for technology and troubleshooting. Experience with HTML & CSS. Hospitality industry experience is advantageous. Minimum Requirements Matric certif...