Embark on your professional journey with Clio as a Customer Support Specialist in Burnaby or Calgary. This full-time role is perfect for recent graduates aiming to excel in customer service and tech fields.
As part of Clio's Customer Support Team, you will work in a positive environment focused on growth and empowerment. The role entails providing excellent support to legal professionals, diagnosing technical issues, and driving product knowledge among customers. You will receive comprehensive training and coaching, preparing you for future opportunities within the company.
Key Responsibilities:
• Manage customer inquiries via phone, AI chat, and email
• Solve technical problems efficiently for users
• Educate clients on features and best practices
• Collect customer feedback for product improvement
• Identify and propose additional product solutions when applicable
Requirements:
• Bachelor’s degree or final semester students eligible
• Strong communicatio...