Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures.
Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call.
Retains existing customers/services through proactive customer service/consulting techniques and enabling customers to perceive value in the service.
Consistently improves product knowledge and understanding, participating in ongoing training in keeping with changing business strategies.