Supporting the sales process by highlighting product features and capabilities that best fit customers’ clinical requirements during demonstrations.
Advising and assisting customers on the implementation of optimal clinical procedures and protocols to maximize the effectiveness and efficiency of the provided equipment.
Delivering clinical education sessions to customers, adhering to established organizational standards, guidelines, and product‑specific training materials, in accordance with education schedules developed with the local sales team and education specialist.
Developing in‑depth knowledge of the local customer base and conducting regular customer touch‑point site visits.
Providing first‑ and second‑line support to clinical support associate specialists and customers, offering guidance and expertise when additional knowledge or experience is required.