Responsible for daily clinic operations, including front desk services, scheduling, and workflow coordination, ensuring smooth and efficient functionality.
Oversee patient appointments, follow-ups, and maintain accurate and organized record-keeping.
Monitor inventory levels, manage stock supplies, and coordinate timely maintenance or repairs of clinic equipment to prevent disruptions.
Address patient inquiries and complaints professionally to ensure excellent customer service.
Be the first point of contact of clinic issues and complaints, ensure high level of ownership and escape the cases to Clinic Manager when complex issues are involved.
Work closely with staff to enhance patient satisfaction, improve service quality, and uphold hospitality standards.
Monitor team schedules to make sure it is sufficiently staffed, responsible in monitoring schedule to ensure sufficient manpower on daily...