B2B Support Specialist (Workplace Support Agent)

Clipboard Health is looking for highly motivated, customer‑focused individuals to join our team as B2B Support Specialists (Workplace Support Agents). This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

This is primarily a voice‑based role, with additional responsibilities that include handling emails as needed.

Responsibilities

• Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform‑related issues in real time.
• Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation.
• Apply so...