Drive customer success as a Client Support Manager with Evertz in Burlington, Ontario. Manage accounts, oversee team operations, and ensure contractual commitments are fulfilled.
This position entails acting as the Customer Account Manager for Evertz’s diverse client base. In this highly dynamic environment, you'll manage service level agreements, prioritize tasks, and lead small engineering teams. Your role will also encompass facilitating regular updates and reporting on system performance while ensuring effective communication across teams.
Key Responsibilities:
• Manage service level agreements for client accounts
• Lead customer update meetings and reporting processes
• Organize and manage customer documentation
• Oversee project deployments and process improvements
• Act as an escalation point for customer issues
Requirements:
• Experience managing large projects with tight deadlines
• Strong communication and training skills
• Proficient in Micro...