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Client Support Analyst

Company

katiebard

Location

Birmingham, England

Type

Perm

Client Support AnalystOur client is currently looking for a proactive and detail-oriented Client Support Analyst to join a growing team in an international Financial Tech company. This position acts as first point of contact for clients, whilst also providing both 1st and 2nd Line support.This role is based in Birmingham city centre, within their modern and stylish office.Key Responsibilities:
  • Efficiently managing customer and internal support queries across multiple channels.
  • Investigating issues and providing timely resolutions.
  • Supporting compliance, rebate, sourcing, and supplier onboarding activities.
  • Completing administrative tasks, maintaining accurate records, and ensuring data quality.
  • Supporting invoice processing and helping to accelerate client payments.
  • Building strong relationships with clients, suppliers, and colleagues.
  • Assisting with process improvements and operational tasks a...
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