Job Description
Insight Global is searching for a Client Success Manager based in Phoenix for a premier mechanical construction & facility services company. The company serves its clients through the full life-cycle of a facility, to include engineering, construction, operations and maintenance. This individual will build and maintain relationships with these clients to identify, develop, and close new sales opportunities.

Day to Day:
• Serve as the primary point of contact for assigned clients, ensuring clear communication, timely and effective issue resolution, and alignment on service delivery.
• Partner with internal operations and service teams to address performance issues impacting overall client satisfaction.
• Support client onboarding, renewals, and satisfaction reviews.
• Track and analyze key client metrics, including response times, work order completion, and customer satisfaction (NPS).
• Identify opportunities to improve service delivery and cl...