Grade Level (for internal use): 07. The Client Success team supports buyside and sellside clients across EMEA. You will work with experienced colleagues in a collaborative, fast‑moving environment where no two days are the same. Our clients range from Tier 1 to Tier 3 firms and rely on us to provide responsive, high‑quality support. In this role, you will help create a positive client journey through day‑to‑day interactions that drive product adoption, client satisfaction, and long‑term retention.

Responsibilities

• Manage inbound client queries through our case management email system and phone lines, working with global support teams in the US, EMEA, and Hong Kong to provide timely updates and resolutions.
• Act as a day‑to‑day point of contact for buyside and sellside clients, helping with service queries and application support.
• Join and support client meetings, including training sessions, product demonstrations, and transactional supp...