Client Solutions Manager, Scotia iTRADE - Toronto/Montreal

Requisition ID: 265577

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose of Job:**

The Client Solutions Manager is the last point of client escalation within Scotia iTRADE. They are responsible for handling all client escalations; verbal and written, that are received through different channels, such as leadership team, calls, emails, etc. They are also responsible for supporting complaints handled and received by the regulators, partners and other teams within the back such as, Compliance, Legal, OBSI, CIRO, etc.

The Client Solutions Manager is a subject matter expert on product knowledge including trading expertise and market mechanics, processes, policies, platforms and system functionality. They are responsible for contributing to the overall success of Trading & Service, specifically in the areas of Client Satisfacti...