Client Support Specialist

Cape Town | Hybrid | B2 B Software

Are you calm under pressure and enjoy helping people solve problems?

Our client, a B2 B Saa S company serving the golf and hospitality sector, is looking for a Client Support Specialist to provide day-to-day assistance to clients, troubleshoot issues, and ensure they get the most out of their software. This is not an implementation or project role — you will be the go-to person for clients seeking guidance and solutions on a regular basis.

What you'll do Respond to client queries and resolve technical issues promptly Guide users with clear, practical instructions, tailored to varying technical skill levels Build strong relationships and become a trusted point of contact for clients Track recurring issues and provide insights to improve processes and software Deliver user training when needed and support adoption of system features You'll do well if you Have 1–3 years of experience in soft...