The role holder's core accountabilities will include the following:
Responsible for the management and development of 2-10 Client Services Executives (CSEs), who in turn each support the business by servicing the complex needs of UHNW clients through multiple channels. These Services include payment handling, digital enablement and general client service requests. Strategic management of resource is key to ensure the provision of excellent client and Banker support to facilitate revenue production. Managing the call centre and ensuring client requests are handled in a timely manner. Accountable for supporting delivery of key business projects, through collaborating with stakeholders across the PB business whilst effectively managing competing priorities. Driving business agenda during daily activities. Supervisory responsibilities for ensuring adherence to MAS Regulation for payment procedures, including payment assessment and approvals. Role holder has the responsibility to ensure ...