DIRECT PLACEMENT In West Des Moines, Iowa + SIGN ON BONUS!!
Description

+ In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals

+ You will receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures

+ Receives and processes requests from agents, policy owners, and third parties via incoming calls

+ Educates customers on Athene products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc

+ Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions

+ Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex
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