Job Description

We are seeking friendly, organised, and proactive Client Services Representatives to join our dynamic front-of-house team. As the first point of contact for our clients, you will play an essential role in providing exceptional service and ensuring smooth communication between our clients and clinical teams.

This is a fantastic opportunity to work in a busy, diverse, and rewarding environment, supporting our clients as they navigate their pets’ care journey across all hospital services—from routine appointments to complex specialist and emergency visits.

Key Responsibilities

· Welcome clients and their pets, providing a warm and professional first impression.

· Manage check-ins, appointments, and client communications with efficiency and empathy.

· Support clinicians by coordinating workflows, managing bookings, and ensuring smooth administrative operations.

· Communicate clearly and compassio...