, , united arab emirates, , , united arab emirates
Type
Full-time
Job Description
Job Title: Customer Service Manager
Department: RBG Private Banking Division
Reporting Line: Unit Head
Responsibilities
Supporting Private Banking clients with personalized and standardized service while adhering to governance and controls.
Supporting the RMs with outbound calling exercise in promoting non‑investment related campaigns to existing private banking clients through client calls.
Providing superior customer service promptly & effectively within acceptable TATs & without compromising on controls.
Adherence to Private Banking policies, procedures & SOPs / ADMs available on the Intranet.
Ensuring satisfactory audit outcomes.
Working closely and effectively with other internal customers / stakeholders.
Relationship Management
Own assigned customer relationships from a servicing and engagement perspective.