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Client Services Manager

Company

Focus Resourcing

Location

cardiff, wales

Type

Full-time

We are looking to recruit for a Client Services Manager to provide a professional, friendly and efficient first point of contact for clients, prospects and visitors, ensuring a seamless client experience while supporting Financial Planners and the wider team with diary management, client servicing, compliance and general administration.

Key Responsibilities

  • Act as the first point of contact for all incoming enquiries.
  • Meet and greet clients and guests on arrival at the office.
  • Organise client and prospective client meetings, managing all Financial Planners' diaries effectively.
  • Prepare and issue client documentation before and after meetings.
  • Attend client meetings when required.
  • Complete Anti-Money Laundering (AML) checks.
  • Prepare and check client meeting packs in advance, keeping diaries updated with amendments.
  • Ensure all professional logs are up to date, highlighting and chas...

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