We are looking for a Customer Success Executive to join a leading BPO company, based in Sunderland.
This is a fantastic opportunity to make a real impact on the customer journey within a forward-thinking organisation.
Main responsibilities:
Work closely with the Client Services Managers to deliver exceptional service. Support a team of 12, ensuring every customer interaction is positive and memorable. Provide support and guidance to resolve customer issues or queries. Showcase your excellent communication and problem-solving skills. Join a supportive and collaborative team. Required skills:
Experience in a customer care/experience role. Confident communicator and relationship builder. Organisational skills with the ability to multitask in a fast-paced environment. Strong analytical skills for interpreting data and providing actionable insights....