Job Title: Client Service Representative Lead

Location: VCA Sacramento Veterinary Referral Center, Sacramento, CA

Position Type: Full-time

About Us: VCA Sacramento Veterinary Referral Center is a premier provider of advanced veterinary care, dedicated to ensuring the health and well-being of pets through compassionate, high-quality services. Our team is composed of skilled professionals who are committed to delivering excellent veterinary care and outstanding customer service. We are looking for a dynamic and experienced Client Service Representative Lead to join our team and help drive our purpose forward.

Job Summary: The Client Service Representative (CSR) Lead will oversee the daily operations of the client service team, ensuring an exceptional experience for our clients and their pets. The CSR Lead will be responsible for managing front desk operations, training and supervising CSR associates, and acting as a liaison be...