Manage client fund request and client escalation in a timely manner.
Manage the collection of custody and data feed fees.
Lead the quarterly trailer fee calculation and payment process.
Provide expert support and guidance to team members.
Client‑facing responsibilities, including the organisation of client service reviews, business reviews, and contribution to steering committee meetings.
Collaborate effectively across teams and work independently when needed.
Occasional travel may be required.
Execute rebate payment and participate and contribute to process improvements.
Update client service user guide.
Required Experience
Minimum of 10 years’ experience working with a team of at least 5 members.
Strong background in client relationship management, with a proven track record of building trust and loyalty.