Job Summary This role will be responsible for managing the Employee Banking portfolio, including complaint handling and closures, charge reversals, Employee Banking waivers, company code updates, and account tagging. The role will be responsible for responding to client queries in the absence of Relationship Managers, ensuring timely resolution of service issues through coordination with internal teams.
The role will be responsible for liaising with customers to understand their queries, explain products and services, and provide prompt, professional responses.
Key Responsibilities
Shadow sales staff in servicing customers and support them in delivering superior service.
Liaise with customers to understand their queries, explain relevant products and services, and maintain clear, professional communication.
Manage and resolve service issues and complaints (e.g. migration to payroll, link account issues, annual fee/locker rent queries) and ensure Day 1 closure of the...