Client Service Coordinator

This role coordinates the flow of clients and pets through the hospital, maximizes veterinary team productivity, and provides exceptional client service while supporting the team’s goals.

Job Summary

The Client Service Coordinator (“CSC”) drives client and pet flow, maximizes veterinary team productivity, ensures effective communication with associates and clients, and coordinates client and pet care in a friendly, efficient manner, encouraging repeat visits and referrals.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc.
• Actively recruit new clients by promoting hospital services and routing client and pet flow.
• Maximize the number of pets seen through an efficient and productive hospital operation.
• Provide professional, efficient, and exceptional service, welcoming clients and pets and educating them about their pet’s healt...