Client Relationship Manager (Call Center)

Location: Pretoria
Salary: R to R22 000 p.m

Our client in the Digital printing industry has an opening for a Client Relationship Manager in their call Centre.

Job Specification:

• Management of a 5-seat call center, setting of goals, staff training and motivation.
• Implementing new policies and protocols that will improve client experience.
• Developing scripts and standardizing responses to create cohesion and effective communication.
• Implementing CRM software and ensuring the effective use thereof.
• Dealing with complaints and resolving problems.
• Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
• Communicating effectively and professionally between production and the client.
• Maintaining a strong knowledge of company processes - understanding the de...