The Client Relations Officer is responsible for delivering a high standard of guest service and ensuring a positive guest experience throughout the stay. The role serves as a primary point of contact for guests, handling check-ins, guest requests, cashiering duties, and service recovery while supporting smooth Front Office operations and maintaining guest satisfaction.
Requirements - Welcome and attend to guests in a friendly, professional, and courteous manner at all times.
- Handle guest check-in and check-out processes, including reservation verification, room assignment, and issuance of room keys.
- Respond promptly and professionally to guest enquiries, requests, feedback, and complaints to ensure guest satisfaction.
- Perform Front Office cashiering duties, including processing cash and credit card transactions in accordance with established procedures.
- Ensure all guest requests and operational issues are communicated to relevant ...