Client Relation Back Office

Company

Sharaf DG LLC

Location

dubai, dubai

Type

Full-time

            Key Responsibilities  Build and maintain strong relationships with SMB clients to ensure customer satisfaction and loyalty. 
Serve as a point of contact for client inquiries, concerns and service requests. 
Coordinate with sales and technical teams to resolve client issues efficiently. 
Follow up on leads generated by the sales team to ensure smooth onboarding and service delivery. 
Educate clients on telecom products, solutions and promotional offers tailored to SMBs. 
Conduct regular client check‑ins and feedback sessions. 
 Back Office Operations  Manage and update customer databases, ensuring all records are accurate and up to date. 
Prepare and process documentation for new connections, renewals and service modifications. 
Monitor and track service requests, escalations and resolution timelines. 
Generate daily, weekly and monthly reports on client status, sales suppo...
        

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Client Relation Back Office

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