A client’s onboarding experience can make or break the relationship, especially when that client has been acquired and is navigating change. Getting this right isn’t optional; it sets the tone for everything that follows.

We’re looking for a Client Integration Specialist to lead the client experience during onboarding – helping newly acquired clients transition from their previous provider to First Focus with clarity, confidence, and a strong understanding of the value we deliver.

Transitions like this are rarely just about technology. They’re about people, expectations, and trust. Clients are navigating change – new teams, new systems, new ways of working – and they need someone who can make that change feel structured, understood, and worthwhile.

That’s where you come in.

You’ll take ownership of the transition experience, helping clients not only understand what is changing, but why it matters. You’ll clearly articulate how First Focus works, ho...