Join Styx Intelligence in Vancouver as a Cyber Security Support Engineer, blending technical skills with client engagement to drive product success. Make a direct impact on customer satisfaction as you address their technical needs.
This role as a Cyber Security Support Engineer is ideal for professionals seeking a transition from purely technical roles into customer-facing positions. You will support clients in maximizing their use of the Styx Intelligence product suite while troubleshooting issues and providing training on reporting tools. This position enhances your experience in customer support while engaging with a dynamic team.
Key Responsibilities:
• Onboard clients as the primary technical support resource
• Troubleshoot effectively to resolve customer issues
• Work with engineering to recommend product enhancements
• Train clients on effectively using alerts and reporting tools
• Develop and refine team playbooks and best practices
Requirements:
• 2...