Lead the transformation of client interactions at Property Law. This hybrid role focuses on improving processes and team dynamics in a fast-paced real estate environment.
As a Client Experience Lead, you will manage a team of 5 to 8 people targeting effective lead conversion, streamlined communications, and enhanced client confidence. Your proactive approach will reshape existing processes, ensuring smooth operations and measurable success. You'll also engage in performance metrics and strategic improvements to elevate the client experience.
Key Responsibilities:
• Manage a team focused on client lead conversion
• Develop effective communication and routing processes
• Create documentation and measurement systems
• Assess team composition and hire necessary staff
• Monitor performance with KPIs like conversion rate
Requirements:
• Experience managing a client-facing team of 3 or more
• Strong understanding of client experience in systems
• Ability to qu...