Job Description
:
As a US Member Support Representative, you will be responsible for handling member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. Some inquiries will involve aspects of their group benefits plan like their eligibility, coverage and claims.
RESPONSIBILITIES:
Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up.Effectively listen to members and determine the best course of action.Empathetically assist the member through the claims process.Achieve productivity, scheduled adherence and quality assurance expectationsCommit to a scheduled environmentMust be available to work overtime during the peak periodsMust be able to work during standard hours of operation…. working night shiftsWill contribute to maintain a positive, fri...