Client Care & Experience

Job Overview

As a Client Experience & Care Associate, you will be the face of KX Yorkville—the first point of contact for prospective clients and a trusted resource for our members. You’ll help clients book their initial consultations, coordinate ongoing services across our multidisciplinary programs, and guide them through therapies like HBOT. Beyond administration, you’ll play a key role in creating a professional, polished, and uplifting environment that reflects KX’s reputation.

Key Responsibilities

• Confidently call and follow up with new leads, booking them for Initial Consultations.
• Support retention by ensuring clients are booked in advance and conducting outreach to lost leads and inactive clients.
• Lead the client experience of Hyperbaric Oxygen Therapy (full training provided – no prior experience required).
• Assist with administrative duties across the health facility depar...