Provide frontline support across the claims function within a mechanical breakdown warranty and insurance environment.
Manage a high volume of inbound claims enquiries and customer interactions across phone and administrative channels.
Assist customers with claim lodgement support, policy and claims queries, claim status updates, documentation requirements, and general claims-related assistance.
Act as a professional first point of contact for customers, delivering clear, accurate, and timely communication throughout the claims process.
Support customers who may be distressed, frustrated, or escalated, while maintaining composure, empathy, professionalism, and control of the conversation.
Accurately capture, review, and update customer and claim information within internal systems, ensuring records are complete and up to date.
Support the timely progression of claims by following up outstanding information, identifying next action...