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Claims Service Specialist I

Company

Arbella Insurance Group

Location

Wakefield, Massachusetts

Type

Full time

Under close supervision, investigate and dispose of first and third party claims. Settlement authority up to $8,000.00 and expense authority up to $800.00.

Key Responsibilities

  • Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
  • Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
  • Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
  • Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains an effective reminder system.
  • Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
  • Will keep management informed of activities and problems with in assigned area of responsibility.
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