Give support and guidance on escalated issues, complaints and challenging claims and lead by example.
Attends calls and e-mails from insurance companies, clients and providers.
Responsible for the allocation of work throughout the team, compliance with service level agreements, the quality of the service, team productivity and reducing complaints.
Assist for the professional development of team members and identification of specific training needs and mentoring.
Support to have successful and efficient operation of the team and the oversight of all high-profile claims.
Increases efficiency, minimizes errors and administration time.
Own the day-to-day escalated claims by the team, but also by customers and partners.
To act as a technical reference point across the team.