Job Title: Claims AssistantJob Description
The Claims Assistant provides high-quality warranty registration and warranty claim handling for low to medium-complexity roofing claims from the first notice of loss through resolution, settlement, and payment. This role delivers administrative support to the Claims Manager and Claims Specialist, ensures accurate data entry, and maintains strong communication with homeowners, roofers, distributors, sales, customer service, and accounting. The Claims Assistant evaluates claim validity, applies the appropriate warranty terms, and helps improve claims processes while consistently delivering professional and courteous customer service.
Responsibilities

+ Handle low to medium-complexity roofing warranty claims from first notice of loss through final resolution, settlement, and payment.

+ Provide administrative support to the Claims Manager and Claims Specialist, including documentation, data entry, and follow-up tasks.
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