Job Title: Desktop Virtualization L2 Engineer

Experience: 35 Years

Location: Navi Mumbai

Work Type: Shift-based (24x7 support)

Education: Bachelor's in Computer Science or related field

Job Overview

We are looking for an experienced L2 Engineer to support and manage Desktop Virtualization environments using Accops and Citrix platforms. The role involves troubleshooting user issues, working with OEM vendors, and ensuring system stability in a 24x7 setup.

Key Responsibilities

• Provide L2-level technical support for desktop and application virtualization platforms (Accops, Citrix).
• Troubleshoot user issues including:

o Desktop/application launch failures

o Login slowness

o Workspace app issues

o User profile problems

• Work with OEMs/escalation teams to log cases and assist with complex issue resolution.
• P...