Job Description

Work Style: Hybrid – 2 days per week on-site

Required Skills & Experience

• 4+ years of experience in DTMF IVR application development in CVP (Contact Center).
• Cisco Call Studio / Cisco CVP
• VXML Server
• CVP Custom Elements (Java)
• Call Studio GUI
• Apache Tomcat
• Knowledge of UCCE / ICM
  • Integration of CVP IVR Applications with UCCE Routing Scripts
  • DNIS
  • Queuing to Skillgroup
  • CTI Variables
  • Finesse Agent Desktop
• Cyara