Drive integrated bus station performance by governing readiness, safety, reliability and customer experience across the network. Align resources, procedures and risks with RTA policies, coordinating teams, assets and partners, and using operational data and field insight to resolve issues and.
Strategic Initiatives - Advise on strategic planning for station performance enhancement and Excellence File preparation, integrating customer feedback, audits and benchmarking into initiatives and projects.
Operations - Review station operations and readiness against RTA policies, safety standards and strategic objectives, recommending actions to strengthen compliance, security and service quality.
- Review contingency, crowd and crisis-management plans for bus stations, identifying operational risks and recommending mitigation measures and manual updates with concerned departments.
- Review annual operational and improvement pla...