PURPOSE OF POSITION

Oversees and directs all aspects of Concierge and Bell service operations continually striving to deliver the highest quality of service to guests whilst adhering to all legal rules regulations and guidelines of the hotel.

KEY ROLES & RESPONSIBILITIES

Supervises and directs Concierge Bell Desk activities and Bell Staff as well as Doormen Valet Parking and airport transportation requirements

Responsible for sorting and distributing guests and administrative mail

Provides information pertaining to all hotel services local places of interests restaurants doctors sightseeing tours and any other information likely to be of the interest to guests

Recommends first and foremost the hotels own Food and Beverage outlets before outside restaurants with full knowledge of the outlets (e.g. cuisine operating times etc.)

Ensures the lobby is always kept in an orderly fashion and that ashtr...