CHAT AND TICKET SUPPORT SPECIALIST | HYBRID

Location: Plano
Compensation: $19.00/hr
Schedule: 6 Week Training period: Monday-Friday 8-5 | Post training period: Tuesday-Saturday or Sunday-Thursday, 8-5 or 10-7

Are you a customer service enthusiast with a knack for problem-solving and a passion for creating exceptional customer experiences? We're looking for a dedicated Customer Support Specialist to join our team and serve as a frontline ambassador for our balance support customers, primarily through chat and email based interactions.

In this role, you won't be on the phones; instead, you'll be the expert responding to customer inquiries and concerns through various ticketing systems. You'll master our customer-facing features, guide users through troubleshooting, and ensure eve...