Your missions
The Transatel Change Manager role has responsibility to ensure requested changes and version releases of applications, services and infrastructure into the live Transatel production environment are risk minimized, controlled and properly communicated both internally and to our Clients or Partners.
This is achieved by:
Managing the requests for Changes raised by the operational teams (creation of tickets, planning, approval, and successful change trackingEnsuring minimum impact to service performanceManaging the end-to-end change process based on ITIL Change Management methodology and toolsManaging the Change Advisory Board (CAB) with relevant stakeholdersManaging the internal communication, and also the external communication change notes towards our Clients and Partners.Acting as the single point of contact all teams’ members on the Change Management Process. communication being an impo...