Job Title Certified Technician Job Scope The Certified Technician is accountable for the diagnosis, repair, and maintenance of Apple products while managing spare parts, supporting new releases, assisting customers, and ensuring accurate documentation. Main Duties And Responsibilities Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs;
Provide practical advice and technical support and ensure that customers get quick solutions to technical problems in accordance with Apple's system and guidelines;
Efficiently manage assigned repair jobs and preparation of refurbished iPhones and other Apple products, keeping worksheets up-to-date and notifying customers of job progress;
Evaluate system configuration and software updates so that hardware resources can be used effectively;
Understand and capture all required information from customers and create the respective forms with accurate data;
Accept units for wa...