**Job Description**

**What You'll Do**

+ Successfully utilizes knowledge of product types, functional and/or technical skills to solution focused, end to end service to our customers on complex insurance questions and issues.
+ Utilize probing and creative problem solving as well as critical thinking skills and the ability to analyze ambiguous information to resolve all customer inquiries on first contact.
+ Support the growth of IU-65, Medicare, and Ancillary products; analyzes the needs of individual customers, educates them on sales options and recommends products to meet those needs.
+ Build and maintain effective relationships with Individual customers to meet sales and retention goals.
+ Identify, understand and anticipate customers’ unexpressed needs and concerns in a caring manner.
+ Ensures final disposition of each inquiry in a timely manner while systematically documenting detailed customer information relevant to each customer contact. Prov...