One sentence summary of the main objective of the job, the most important activities and the
means and guidelines to obtain the objectives.
The Center Operations Manager (OM) has the overall accountability on the technical operations
within the Donation Center (DC) that include the full donation process from registration to post?donation follow up thus; he is responsible to ensure that all daily operations run in accordance with
the relevant policies and procedures through the implementation of competent quality control
measures & staff training program, ensure the donor safety and satisfaction, optimize the whole
operations related to the DC including financial, marketing, administrative, quality, personnel,
systems, supplies, equipment and other infrastructurefacility-related controls as well as achieving
center's KPIs and targets in coordination with the Center M...