Hiring - CEM Delivery Lead

We are actively looking for a dynamic and experienced professional for the role of CEM Delivery Lead to join a fast-paced and growth-driven environment.

Experience Required: 15+ Years

Industry : BPO / BPM

Location : PAN India

Digital Customer Service / Operations

Budget : Upto 45 lpa

Key Responsibilities:

• End-to-End Service Delivery Management

• Managing SLA/KPI Performance & Customer Escalations

• Leading Onsite & Offshore Teams

• Client & Stakeholder Management

• Workforce Planning & Resource Management

• Performance Management, Mentoring & Team Development

• Process Improvement & Operational Excellence

• Customer Satisfaction & Governance Reviews

• Reporting, Dashboards & Audit Compliance

What We’re Looking For:

• Strong leadership and people management skills <...