Key Responsibilities

• Manage customer account balances, including generating past‑due notices, contacting customers for payment, and documenting responses.
• Escalate collection issues to sales and other departments, ensuring follow‑up.
• Prepare and send periodic statements, monitoring customer payment commitments.
• Assess refunds and manage aging credit balances.
• Address customer service needs via mailboxes and provide first‑contact resolution.
• Analyze and assess customer inquiries regarding charges.
• Process changes to payment terms and account setups.
• Review and analyze aging accounts, initiating actions such as blocking when necessary.
• Handle customer portfolios, including back‑office tasks and generating region‑specific reports.
• Manage complex and group accounts, addressing payment term escalations.
• Negotiate promise‑to‑pay agreements.
• Prioritize customer centricity and...