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CBS-BMC-Technology Enablement-BMC Product enablement Generalist-Associate-APAC And UK

Company

EY

Location

Kochi, Kerala

Type

Full-time

The opportunity

We are looking for passionate professionals who will be responsible for supporting & managing EY digital products and technologies. Ideal candidate will be someone coming from product/technology support background who have experience resolving customer queries & ensuring that a high standard of customer service is maintained. This role requires flexibility to work in a 24/7 shift environment, including weekends and holidays, to ensure continuous support for EY digital products and technologies.

Your key responsibilities

  • Resolve customer queries, ensure high standard of customer service is maintained

  • Learn new technology and products and understand the technology landscape

  • Work productively whilst maintaining exceptional call/data quality standards

  • Monitor their personal support tasks and work that come through via ServiceNow

  • Review open tickets assigned to them for updates from...
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