Job Description

• Issue change, receipts, refunds, or tickets

• Redeem stamps and coupons

• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

• Make sales referrals, cross-sell products, and introduce new ones

• Resolve customer complaints, guide them, and provide relevant information

• Greet customers when entering or leaving establishment

• Maintain clean and tidy checkout areas

• Keep reports of transactions

• Process returns and check to see if items are damaged

• Answer customers’ questions and get a manager if answer doesn’t solve the issue

Qualification Required & Experience

• Time Management

• Product Knowledge

• Telephone Etiquette

• Strong Customer Service Skills

• Dispute resolution

• Dependability

• Efficiency

• Flexibility