**_ Responsibilities: _**
- Analyzes and recommends customer credit limits based upon credit scores.
- Investigates potential credit fraud and works closely with internal security and business partners to resolve.
- Resolves credit issues independently.
- Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit.
- Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
- Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
- Recognizes trends for non
- payment and resolves issues by engaging internal partners.
- Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
- Analyzes at-risk customers and recommends account strategies to prevent delinquencies.
**_ Education and Experienc...