The case officer will provide case management, financial counselling and support to clients who are facing with debt-related issues. The role involves assessing client needs, developing debt resolution plans, and connecting them to relevant financial and social assistance schemes. The officer ensures a client-centered approach while maintaining professional and ethical social service standards.

Job Description:

Case Management and Counselling

1. Conduct intake interview and assessment to determine client eligibility for services and programmes.
2. Develop and implement debt resolution plans tailored to clients' financial situations including providing financial literacy education, budgeting and debt management strategies.
3. Maintain accurate and up-to-date client case records, intervention plans and progress reports. Ensure that correspondences are documented promptly.
4. Monitor and review clients' p...