You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them. You’ll bring a high level of personal integrity, initiative, and self-management.
You’ll also need to be:
- Fast and accurate with data entry – getting the detail right matters.
- Confident with technology – navigating multiple systems and supporting clients to do the same.
- Empathetic and professional – able to hold space for real-life challenges while applying policy.
- A clear communicator – someone who can build trust, explain things simply, and make good decisions.
- Adaptable and steady – comfortable with change, high volumes, and problem-solving on...